iRetwist Locs
Policies
I keep things simple here at iRetwist Locs. Here are the general guidelines.
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If you're a new client, you must schedule a $25 video consultation via Zoom before booking services. You will receive a code during the consultation that gives you a $25 credit if you book your session during the consultation.
If you book services before completing a New Client Consultation, your session will be cancelled.
Styles and additional services can not be booked alone. They must be booked with a retwist, starter loc or instant loc service.
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Early bird / evening sessions ($75 fee) and home visits ($150 fee) can only be booked by loyal clients. The fee must be paid online at the time of booking. You will be notified upon approval.
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You must book on iRetwist Locs website and pay a minimum $50 deposit to reserve your loc session.
The deposit is nonrefundable and is applied to the total balance due at the end of your loc session.
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The deposit gives you a 15 minute grace period (for example, if your loc session is scheduled for 11a, you must be in the chair no later than 11:15a).
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iRetwist Locs reserves the right to cancel the loc session and hold the deposit if you do not arrive within 15 minute grace period or accept you and charge a late fee if you notify us that you will be arriving after 15 minute grace period.
The deposit covers (1) rescheduled loc session if you cancel before your loc session begins.
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No call / no shows will not be rescheduled and the deposit will be held.
If I have to cancel your loc session, I will notify you immediately and reschedule at your convenience or refund the deposit upon request.
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iRetwist Locs reserves the right to refuse service to any person for any reason.
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I accept cash, Cash App, Zelle, Venmo & PayPal for all in-person transactions.
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Total balance is due immediately upon completion of services rendered (i.e. the end of your loc session).
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All payments are nonrefundable once paid.
If you're driving to me, please arrive 5-10 minutes early to allow time for parking​.
Sorry, no guests allowed. There is limited space where I service locs. Also, guests tend to pose a distraction to the client during the loc session.
All clients under the age of 18 must be accompanied by a parent or guardian. I am kid-friendly but please do not leave your child unattended at any time during the loc session. Come prepared with snacks and toys to keep your child occupied and in high spirits throughout the loc session​.
Before and after photos and videos are recorded of services done on clients for publication on social media sites, iRetwist Locs website and marketing material for advertising purposes only. You are giving consent by booking services unless you verbally dissent before or during your loc session. I will always ask permission before filming or recording content. Please contact us in writing if you would like any content removed from our social media sites, iRetwist Locs website or marketing material and I will happily oblige.
iRetwist Locs collects personal and private information such as name, email, phone number, data cookies and banking information when booking online for the sole purpose of establishing service. I do not use any of your information outside of the purpose aforementioned. I do not sell any data or use any of your personal or private information to sell, advertise or promote to any third party.
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No smoking allowed.
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No pets allowed.
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If you're not feeling well, please notify me and I'll reschedule your loc session when you're feeling better.
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There you have it. Peace and blessings on your loc and life journey. I look forward to servicing you!